MTY Fusion Product Return Policy
Effective Date: 22nd November 2024
At MTY Fusion, we are committed to your satisfaction with our products. This Product Return Policy outlines the conditions and procedures for returning items purchased on mtyfusion.com.
1. Eligibility for Returns
- Products must be unused, in their original packaging, and in the same condition as received.
- Returns are accepted within seven (07) calendar days from the delivery date.
2. Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products.
- Perishable goods.
- Hygiene products.
- Products labeled as "Final Sale."
3. How to Initiate a Return
To initiate a return:
- Contact our customer service team at info.mtyfusion@gmail.com or +351 471 451.
- Provide your order number, the reason for the return, and any supporting documents or images.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an MTY Fusion error or a defective product.
- We recommend using a trackable shipping method to ensure the product’s safe return.
5. Refund Process
- After receiving and inspecting the returned product, we will notify you of the refund approval or rejection.
- If approved, refunds will be processed to the original payment method within [7 to 10] business days.
6. Exchanges
- We currently do not offer direct exchanges. To exchange an item, complete the return process and place a new order for the desired product.
7. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact our customer service team immediately.
- We will guide you on returning the item and arrange for a replacement or refund.
8. Restocking Fee
- A restocking fee may apply for certain returns. Details will be provided during the return initiation process.
9. Contact Information
For questions or assistance regarding product returns, contact our customer service team:
- Email: info@mtyfusion.com
- Phone: +1 (346) 221-7679
By purchasing from mtyfusion.com, you agree to the terms outlined in this Product Return Policy.
Thank you for choosing MTY Fusion.